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Refund Policy 

You may return any items from your order for full refund of original purchase price (shipping charges not included) within 30 days.  You must include a copy of the original paperwork with your return, and the items must arrive back at Certain Books Mart in re-salable condition.  You are responsible for return shipping unless the product is defective or there has been an error in processing your order.  Please contact Certain Books Mart if any items from your order arrive damaged or defective.  Once media products (DVDs, CDs, Software, etc.) have been opened, you may only return them for an exchange of identical product if the item proves to be defective (this does not include scratches and other damage that is the result of misuse).